Customer Service
519.822.3010
8:00 AM - 4:30 PM
Guelph Hydro Electric Systems Inc.,
395 Southgate Drive, Guelph, Ontario N1G 4Y1
Driving directions
Driving directions from Highway 401
Driving directions from downtown Guelph
Customer Service & Billing Inquiries
Tel: 519.822.3010 Fax: 519.822.0960
Hours: 8:00 AM - 4:30 PM, Monday through Friday, excluding statutory holidays
Downed power lines, children playing near power lines or transformers or other emergency situations - Call: 911
Power Outages and Emergencies
Regular business hours: 519.822.3010
Outside of regular business hours: 519.822.3014
Safety Concerns
Regular business hours: 519.822.3017
Outside of regular business hours: 519.822.3014
Email: safety@guelphhydro.com
Call Before You Dig - Underground Cable Locating (24-hours/day - every day)
Call 1.800.400.2255
or visit http://www.on1call.com/
Water Services - Guelph
Guelph Hydro invoices and collects water and wastewater charges on behalf of the City of Guelph.
For billing and payment inquiries regarding water service, please contact:
Water Services - Rockwood
For billing and payment inquiries, please call: 518.856.9596.
Media Inquiries
Tel: 519.837.4703
Email: media.relations@guelphhydro.com
Urgent after-hours media calls may be directed to 519.822.3014 where, depending on severity of the matter, return contact will be made either immediately or the next business day
General Information
Tel: 519.822.3017
Email:info@guelphhydro.com
Careers:
Email:hr@guelphhydro.com
Smart Meters and Time-of-Use Rates for Electricity
Email:smartmeters@guelphhydro.com
Email:timeofuse@guelphhydro.com
Purchasing Department
Email:jsimas@guelphhydro.com
Engineering Department:
Email:engineering@guelphhydro.com
Website:
Email: webmaster2@guelphhydro.com
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