Contact Us

Appointments required to visit Guelph Hydro offices. To schedule an appointment:

  • Call Customer Service at 519.822.3010
  • Email Customer Service
  • For information about paying your Guelph Hydro bill, please visit our Payments page.


Guelph Hydro Electric Systems Inc.,
395 Southgate Drive, Guelph, Ontario  N1G 4Y1

Driving directions

Customer Service & Billing Inquiries

Tel: 519.822.3010, Fax: 519.822.0960
Hours: 8:00 AM - 4:30 PM, Monday through Friday, excluding statutory holidays

Downed power lines, children playing near power lines or transformers or other emergency situations - Call: 911

Power Outages and Emergencies

Regular business hours: 519.822.3010
Outside of regular business hours: 519.822.3014

Safety Concerns

Regular business hours: 519.822.3017
Outside of regular business hours: 519.822.3014

Call Before You Dig - Underground Cable Locating (24-hours/day - every day)

One Call Corporate LogoCall 1.800.400.2255
or visit

Water Services - Guelph

Guelph Hydro invoices and collects water and wastewater charges on behalf of the City of Guelph.
For billing and payment inquiries regarding water service, please contact:

Water Services - Rockwood 

For billing and payment inquiries, please call: 518.856.9596.
  • For water service, please contact the Township of Guelph-Eramosa

Media Inquiries

Tel: 519.837.4703
Urgent after-hours media calls may be directed to 519.822.3014 where, depending on severity of the matter, return contact will be made either immediately or the next business day

General Information

Tel: 519.822.3017


Smart Meters and Time-of-Use Rates for Electricity

Purchasing Department

Engineering Department:




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