8:00AM - 4:30PM
Appointments required to visit Guelph Hydro offices. To schedule an appointment, call or email Customer Service.
Power Lines Down? Call 911
Every electricity distributor in Ontario must have its own "Conditions of Service" document to communicate its operating practices, the types and level of service available to customers and its connection policies.
Guelph Hydro's Conditions of Service is an important document for residential and commercial customers, contractors and developers, generators and the suppliers we conduct business with on a regular basis. It includes information on charges, payment plan options, security deposits, as well as regulations for providing and receiving electrical service, detailed guidelines for safety regulations, installations and inspections as well as the responsibilities of the customer and Guelph Hydro Electric Systems Inc.
To read the report online, click the PDF Cover Image, or download your own copy uisng the link below.
Guelph Hydro Electric Systems Inc. will provide advance public notice of any changes to its Conditions of Service.