8:00AM - 4:30PM
Appointments required to visit Guelph Hydro offices. To schedule an appointment, call or email Customer Service.
Power Lines Down? Call 911
Downed power lines, children playing near power lines or transformers or other emergency situations: Call 911
View current power outages in Guelph and Rockwood that are affecting more than a few customers on our Power Outage Map. Outages are indicated by a red dot. If there are no red dots, there are no significant power outages. Note: While this map is updated every minute, the data available may be limited. Read disclaimer.
If you wish to report a power outage, please call:
Please bear in mind, however, that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be assured that we will be making every effort to restore services.
Power outages can be caused by the upstream loss of the electricity supply to our community, equipment failure, weather conditions, tree contact, wildlife interference, or vehicle accidents.
Many outages can be rectified using remotely operated switches. If this is not possible, Guelph Hydro emergency crews are deployed rapidly to make repairs and restore power to customers as swiftly as possible.
Guelph Hydro supplies electric service via approximately 1,000 kilometres of overhead wires and underground cables to the customers in the City of Guelph and Town of Rockwood.
When it is necessary for Guelph Hydro to interrupt service to our customers to maintain or upgrade the system, we endeavour to provide adequate notification by letter, door hanger or verbal communication.
Detailed information about planned interruptions is located in our Planned Interruptions Information brochure.
Guelph Hydro customers may need to temporarily disconnect their power supply from Guelph Hydro's network for such reasons as upgrading your electrical equipment or tree trimming. Only Guelph Hydro staff or contractors may break a connection to your power supply.
To request an interruption to your service, please click here and complete the required information, one of our staff will contact you to confirm your request.