8:00 AM - 4:30 PM
Power Lines Down? Call 911
Downed power lines, children playing near power lines or transformers or other emergency situations: Call 911
If you wish to report a power outage, please call:
Please bear in mind, however, that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be assured that we will be making every effort to restore services.
Power outages can be caused by the upstream loss of the electricity supply to our community, equipment failure, weather conditions, tree contact, wildlife interference, or vehicle accidents.
Many outages can be rectified using remotely operated switches. If this is not possible, Guelph Hydro emergency crews are deployed rapidly to make repairs and restore power to customers as swiftly as possible.
Guelph Hydro supplies electric service via approximately 1,000 kilometres of overhead wires and underground cables to the customers in the City of Guelph and Town of Rockwood.
When it is necessary for Guelph Hydro to interrupt service to our customers to maintain or upgrade the system, we endeavour to provide adequate notification by letter, door hanger or verbal communication.
Detailed information about planned interruptions is located in our Planned Interruptions Information brochure.