8:00AM - 4:30PM
Appointments required to visit Guelph Hydro offices. To schedule an appointment, call or email Customer Service.
Power Lines Down? Call 911
If you wish to report a power outage or emergency, please call:
Please bear in mind, however, that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be assured that we will be making every effort to restore services.
In the event of a widespread outage, please be patient and listen to local radio stations or follow our Twitter stream (@guelphhydro) for updates.