8:00AM - 4:30PM
Appointments required to visit Guelph Hydro offices. To schedule an appointment, call or email Customer Service.
Power Lines Down? Call 911
View current power outages in Guelph or Rockwood that are affecting more than a few customers on our Power Outage Map. Outages are indicated by a red dot. If there are no red dots, there are no significant power outages. Note: While this map is updated every minutes, the data available may be limite. Read disclaimer.
If you wish to report a power outage or emergency, please call:
Please bear in mind, however, that a power outage can impact thousands of customers so the possibility of getting through may be limited. Please be assured that we will be making every effort to restore services.
In the event of a widespread outage, please be patient and listen to local radio stations or follow our Twitter stream (@guelphhydro) for updates.