Start, Stop, Move Service

Stop ServiceMove / Relocate Service Within Guelph or Rockwood

Start Service - Open New Residential Account

If you are a new resident to Guelph or Rockwood and need to establish a residential account with Guelph Hydro Electric Systems Inc., please contact our Customer Service Department at 519.822.3010 Please allow two business days to set up your new service.

We will require the following information:

• Information as set out in the New Account Application form. To speed up the process, before you call in to our Customer Service Department at 519.822.3010. fill out this form and fax it to 519.822.0960 or email it to cservice@guelphhydro.com. 
• Letter of reference from a former electricity supplier

OR

Security deposit - billed upon connection. The deposit will be returned with interest after a one-year period with an excellent payment history or it will be applied to the final bill if service is discontinued prior to the one-year mark. The rate of interest is set at the beginning of the year.

OR

Credit report from either Equifax at 1.800.465.7166 or Transunion Credit at 1.800.663.9980. There is a fee for this service.

• Account set-up/ Change of occupancy fee of $8.75 plus tax. This will appear on your first bill.
• Signed form for Pre-authorized Payment Plan (optional)
• Signed form for Equal Payment Plan - (optional)

New Account Application FormHours of ServiceContact Us

Stop Service - Cancel Your Residential Service

If you are moving away from the communities of Guelph or Rockwood, please submit a Cancellation of Service form or contact us at 519.822.3010 at least two business days in advance to arrange to stop your service. We will arrange a final meter reading and obtain delivery details for your final bill. We can also provide you with a letter of reference for your next electricity supplier upon request.

Please be sure to provide your new mailing address and contact number so we can mail you a cheque if there is a credit once the final bill is calculated.

Cancellation of Service FormHours of ServiceContact Us

Move - Relocate Your Residential Service Within Guelph or Rockwood

If you are an existing customer moving within the communities of Guelph or Rockwood and need to arrange a new residential account with Guelph Hydro, please contact Customer Service, at least two business days in advance of your move at 519.822.3010.

You will be asked to provide details about your new residence and make arrangements for a final meter reading at the residence you are leaving.

Move Service Application FormHours of ServiceContact Us