Whether you're new to the Guelph Hydro service territory, or need to stop or transfer service you can do it quickly and easily online.

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Interested in Net Metering?

Reduce your electricity costs by generating your own electricity.

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Have a Question?

Chat with us online.

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Attention Students (and Parents)! 

Moving to Guelph to attend university? We make setting up your electricity account easy!

Here's how...



Report and Track Power Outages

Report and track power outages using our mobile-enabled Power Outage Map.

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Electricity Rates Decreasing

The Ontario Energy Board has announced that Time-of-Use rates for electricity are decreasing starting on July 1.

Find out more...

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Customer Service: 519-822-3010     |     After Hours Emergency: 519-822-3014     |     Additional Contact Numbers

© 2017 Guelph Hydro Electric Systems Inc. - All rights reserved.


If you need this information or any document contained on this page provided in another format, please contact our Customer Service Department by telephone at 519-822-3010 or email Customer Service.  Visit our Accessibility page for more information about the services available to you under the Accessibility for Ontarians with Disabilities Act (AODA).