Outages, Problems and Safety

Power Outages

When a power outage strikes, Guelph Hydro is ready to respond to restore power as quickly as possible.

  •  Downed power line? Call 911
  • Information on current power outages - View our Power Outage Map or follow us on Twitter @GuelphHydro.
  • To report a power outage:

    • Use the Report Power Outage icon bar on the Power Outage Map so it can be prioritized in our system.
    • Call us 24/7 at 519-822-3014. Note that telephone lines may be overloaded during a widespread power outage.
  • For more information about power outages, visit our Power Outages page or select a topic below:
 How do we know your power is out?

When the power goes out, your smart meter and various monitoring and control devices  instantly communicate with our Control Room. This alerts our 24/7 Control Room Operators that there is a problem,

However, in the event of a widespread power outage, we may not be able to pinpoint the location of small outages.

You can help by reporting the location of power outages. Let us know if you know the cause, such as a car hitting a pole, let us know.

To report a power outage:

  • Use the Report Power Outage icon bar on the Power Outage Map
  • Call us 24/7 at 519-822-3014.
    • Note that telephone lines may be overloaded during a widespread power outage.
 Reasons for unplanned power outages
 Go to our Reasons for Unplanned Outages page
 Four phases of power restoration

In the event of a large power outage, Guelph Hydro restores power in phases. 

  • Phase 1 - We work to restore power first to hospitals, water pumping stations, waste treatment plants and other critical community services.
  • Phase 2 - Next, we restore power to other important community services. These can include community centres, retirement homes, locations of emergency services and other important locations.
  • Phase 3 - Then we work to restore power to as many large groups of customers as possible by reconnecting neighbourhoods or streets.
  • Phase 4 - Finally, we restore power to individual homes and businesses.
 How power is restored infographic
View How Power is Restored infographic
 Storm Safety
Snow, ice, lightning and wind storms can all result in power outages. Here are tips on how to stay safe before, during and after a storm.
 Storm or flood damage to your home or business
If your home or business has suffered storm damage, you may need to make repairs before power can be restored. Storm or flood damage can be dangerous. Be sure to read the following information before attempting repairs:
Problems

Click or call to report power outages, streetlights out, safety hazards, graffiti or other concerns.

Safety at Home and in the Community

Information to help keep your, your family and others safe around electricity.

Stay Safe Around Electrical Equipment (Videos)

Watch Zapped, the squirrel, as he learns about the dangers of electrical equipment.

 

Keep your distance from overhead power lines. Stay 3-6 metres away to be safe.

 

 

How dangerous are overhead power lines?

 

 

Beware of underground electrical equipment. Call before you dig!

 

How dangerous are green transformer boxes?