Residential Rates and Service Charges

Residential Rates

Residential customers automatically fall under Ontario's Regulated Price Plan (RPP) for electricity where you are charged a regulated price per kilowatt hour (kWh) for the electricity you use. The Ontario Energy Board sets the rates which include the price of electricity as well as the Global Adjustment. These rates are adjusted twice a year on May 1 and November 1.

Please select the type of electricity rates that are applicable to you.

For more information, view the Guelph Hydro Rate Schedule.

Rates Charged for the Electricity You Use

Time-of-Use Rates (customers with a smart meter)

Most residential and small commercial customers have a smart meter and pay Time-of-Use (TOU) rates.

With TOU rates, you pay according to the time of day you use electricity. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity in Ontario are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher. 

Time-of-Use time periods chart

The rates quoted cover the cost of electricity purchased on your behalf. Guelph Hydro passes this cost through to you, without mark-up, and pays it directly to our suppliers. 

The chart below shows the Time-of-Use rates effective November 1, 2017.

Time-of-Use RatesPricing
Off-Peak hours 7 p.m. to 7 a.m. Weekdays and Weekends and Holidays Off-Peak - 7 p.m. to 7 a.m. and all day weekends and holidays 6.5 cents per kilowatt hour
Mid-Peak hours 11 a.m to 5 p.m. Weekdays Mid-Peak - 11 a.m. to 5 p.m. 9.5 cents per kilowatt hour
On-Peak hours 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. Weekdays On-Peak - 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m. 13.2 cents per kilowatt hour
Two-Tiered Rates (customers with conventional meters)

A very small number of Ontario electricity customers are billed using tiered rates. Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The charts below show the rates and tiers for each type of customer. For more information visit the Ontario Energy Board's website.

Residential Customers

 

Rates effective November 1, 2017

ThresholdPricing

Up to 1,000 kilowatt hours used in 30 days

(974 metered kilowatt hours + 26 kilowatt hours line losses)

7.7¢ per kilowatt hour

Remaining kilowatt hours used in 30 days 9.0¢ per kilowatt hour

 

Non-Residential Customers

Rates effective November 1, 2017

ThresholdPricing

Up to 750 kilowatt hours used in 30 days

7.7¢ per kilowatt hour

Remaining kilowatt hours used in 30 days

9.0¢ per kilowatt hour

Energy Retailer Contract Rates (customers with a contract with an energy retailer) 

Customers who have signed a contract with an energy retailer do not pay Time-of-Use or tiered rates. They pay the price stated in their contract plus the Global Adjustment amount at market rates.

 Global Adjustment

Most electricity generating companies get a guaranteed price for the electricity that they produce. The Global Adjustment is the difference between that guaranteed price and the money the generators earn in the wholesale marketplace. The Global Adjustment also covers the costs of some conservation programs.  

All electricity consumers have to pay a share of the Global Adjustment. The Time-of-Use and Two-Tiered electricity rates already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you have to pay your share of the Global Adjustment on top of the contract price. The Global Adjustment will also appear as a separate line on your bill.

 

Global Adjustment Modifier

Under the Ontario Fair Hydro Plan Regulation, the Ontario Energy Board sets an amount - the Global Adjustment Modifier - that electricity distributors and others will apply to reduce the Global Adjustment payable by eligible customers on electricity consumed between July 1, 2017 and April 30, 2018. The Global Adjustment Modifier is set at $-0.0329 per kilowatt hour.

 

Other Rates

Delivery Charges

Delivery charges cover the cost of delivering electricity from generating stations across Ontario to Guelph Hydro and then to your home. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and to operate the provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, also consumes power before it gets to your home. The Delivery charge also includes costs relating to electricity lost through distribution. 

 

Type of Charge Pricing

Monthly Service Charge - per 30 days

$26.12 per month

Distribution Volumetric Rate 

 Note re: Non-Regulated Price Plan Customers

An additional charge of $0.0045 per kilowatt hour applies

Rate rider for Global Adjustment

 Global Adjustment

Most electricity generating companies get a guaranteed price for the electricity that they produce. The Global Adjustment is the difference between that guaranteed price and the money the generators earn in the wholesale marketplace. The Global Adjustment also covers the costs of some conservation programs.  

All electricity consumers have to pay a share of the Global Adjustment. The Time-of-Use and Two-Tiered electricity rates already include an estimate of the Global Adjustment. If you sign up for a contract with an energy retailer, you have to pay your share of the Global Adjustment on top of the contract price. The Global Adjustment will also appear as a separate line on your bill.

$0.0027 per kilowatt hour

Transmission Connection 

  • Distribution loss factor applied to consumption
$0.0059 per kilowatt hour

Transmission Network 

  • Distribution loss factor applied to consumption
$0.0068 per kilowatt hour

 

 Regulatory Charges
Regulatory Type Pricing

Wholesale Market

  • Distribution loss factor applied to consumption
$0.0039 per kilowatt hour

Standard Supply Service Administration

  • Does not apply to customers with a retail contract
$0.25 per month

Service Charges

 Miscellaneous Residential Service Charges
 

Type of Service Charge

Amount
New Account Set-Up $8.75
Returned Cheque Charges  $8.55 plus bank charges
Collection of Account Charge With No Disconnect $9.00
Disconnect / Reconnect at Meter for Non-Payment (during business hours) $20.00

Disconnect / Reconnect at Pole for Non-Payment (during business hours)

$50.00
Arrears Certificate

If you require an Arrears Certificate to check a property for outstanding charges, mail the following to the address below:

  • Letter from the lawyer requesting the Arrears Certificate
  • Authorization letter from the vendor
  • $15 cheque (tax included) made payable to Guelph Hydro Electric Systems Inc.

Mail to:

Customer Service Department
Guelph Hydro Electric Systems Inc.
395 Southgate Drive
Guelph, ON
N1G 4Y1

$15.00
Service Call - Customer Owned Equipment $17.50
Meter Dispute Charge (plus Measurement Canada fees if the meter is found to be correct) $10.00
Late Payment Charges (compounded monthly on past due balances - 19.56% per year) 1.5%

Type of Credit

 Amount

One-Time Credit for Registering for ebilling

  • Appears on the fourth bill after registering for ebilling
($10.00)